If you are not satisfied with the quality of your order - contact us, we want to know feedback (both good and bad) on your order. It is rare for us to agree to a refund, although when absolutely necessary, we have done so. Our payment processor charges us transaction fees when we process refunds - so its usually a better arrangement, (for our customer, and also for us) to provide something other than a refund. (Reprint etc.) We want our customers to be happy with their order, and conduct ourselves accordingly.
